Return & Refund Policy

Return & Refund Policy for Digital Product (Software Activation Key) :

1. Digital Product (Software License Activation key) is non-returnable product. We don’t offer return & refund for digital product. if you have received wrong, defective or non-working activation key then you can raise replacement request within 7 days from the date of email delivery of activation key. We will provide replacement within 1 day from the date of replacement request raised by you. If you need any technical support for software license activation or need manufacturer’s warranty, then you have to contact of its respective brand or manufacturer directly.

Return & Refund Policy for Physical Product :

1. We accept returns within 7 days from product delivery date.
2. If you have received defective product, broken or damaged during delivery, courier parcel/package has missing product, missing parts or accessories, product is different from what you had ordered or you have purchased wrong product then you can return the product within 7 days from the date on which the product is delivered.
3. We accept returns of unused products along with its original invoice, price tags and labels. If product have any other accessories or parts, please include all accessories or parts with main product for returns.
4. if any product comes with brand/manufacturer’s warranty, and product have any technical issue then customer should contact the respective brand/manufacturer directly and follow the return/replacement procedure as per the brand/manufacturer’s policy.
5. You can raise return request by send email to info@neutrinoworld.com or contact us by phone to our customer care at (+91) 9732760202 for easy return process.
6. After received the return request, we will pick-up the item from customer by our courier partner team within 4 days from the date of return requested.
7. We don’t take any amount for reverse shipping charges from customer.
8. We provide full amount refund within 5 days from the date of return shipment pick-up by our courier partner team.
9. Every time, when we completed the refund to your bank account, you will get an email notification from us to your registered email which email is associated with us.

Order Cancellation Policy

1. After placed an order for products/goods (physical products), you can cancel the order at any time before it delivered to you by our courier partner. Once our courier partner delivered the products/goods, then the order will not be cancelled. After cancellation window closed for order and if you have issue with the product then you can return the product accordingly of our Return & Refund Policy.
2. For digital products, once your order is received, the software license activation key(s) will be delivered to your email within 1 hour. Before the activation key(s) are delivered to your email, you can cancel the order. For cancellation of the order for a software activation key, a cancellation charge of 15% will be deducted from the total value of the order, and the remaining amount will be refunded within 7 days. However, once the activation key has been delivered to your email, the order cannot be canceled.
3. After received your order, every time we verify all details of each order within 24 hours from the time of your order placed. During the order verification process, we can cancel the order if we find incomplete or wrong billing and shipping details or incomplete or wrong contact information & non-payment (payment not received) for the related order. Also, we may cancel the order if our courier partner is unable to find the shipping location/delivery address or unable to communicate with you to deliver of your ordered item as per the shipping details & contact information which are provided by you at the time of placing the order at our website.
4. To cancel any order, you can raise cancellation request by send email to info@neutrinoworld.com or contact us by phone to our customer care at (+91) 9732760202 for easy cancellation process.
5. We never charge any shipping charges, delivery charges or extra fees from you to cancel any order.
6. After received your order cancellation request or the order cancelled by us during the order verification process, you will get the refund of full amount within 10 days from the date of order cancellation requested by you or date of the order cancellation by us.
7. Every time, when we completed order cancellation process, you will get an email notification to your registered email which email is associated with us.

Subscription Cancellation Policy :

1. We sell all software license key(s) only of pre-paid software subscription from our website. Once you have activated the pre-paid software subscription by related software license key, pre-paid software subscription will not be cancelled till end of its pre-mentioned subscription validity.