Return & Refund Policy
Return Policy :
1. If you have received defective or wrong products or goods, missing or damaged during delivery, then you can raise a return request within 10 days from the date of the products or goods has been delivered to you. We always accept returns only for new or unused products as same product condition when the product delivered by courier.
2. For software license activation key(s), If you received defective or wrong software license activation key(s) and software license is not activating by the license activation key(s) then you can submit a return request within 10 days from the date of software license activation key(s) delivered to your registered email.
3. Please remember that, when you will submit any return request for products/goods or software license activation key (digital items), you must describe the details about the issue as reason for return.
4. Select the “return request” button at “Orders” Section in “My Account” page after login to your account. Also, you can raise return request by send email to info@neutrinoworld.com or contact us by phone to our customer care at (+91) 9732760202 for easy return process.
5. After received the return request for products or goods, we will pick-up the item from customer by our courier partner team within 2 days from the date of return requested. To collect the return item, we do not take any return shipping charges from customer.
6. For software license activation key(s), We will accept & complete the return process, after needful technical verifications & confirmation from the respective brands, about the described issue which information you provided when you submitted the return request. We never charge any extra amount to take the return of digital item (software license activation key), free returns are applicable for all digital items mentioned in our website.
7. Every time, when we completed the return process, you will get an email notification to your registered email which email is associated with us.
Refund Policy :
1. After completed the return process of products or goods & software license activation key (digital item), you will get full amount as refund to your bank account within 7 days from the date of return requested.
2. For order cancellation, full amount as refund will be processed & completed to your bank account within 7 days from the date of order cancellation requested by you.
3. Every time, when we completed the refund to your bank account, you will get an email notification from us to your registered email which email is associated with us.
Contact Us:
if you have any questions, please contact us.
Email : info@neutrinoworld.com
Phone : (+91) 9732760202 / (+91) 3335652282